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April 29, 2014

Apple to Fix Broken Power Buttons on iPhone 5

apple-logo1The way Apple works with “broken” iPhones in the US is far from how it has to deal with similar issues here in the UK or in Europe for that matter. The UK’s Sale of Goods Act and the EU regulations give us more clout when dealing with companies.

Apple said a “small percentage” of iPhone 5 models manufactured through March 2013 may have on-off buttons that stop working or work intermittently, in a posting on its US support website.

“Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number,”

it said on the US website.

Note: If your iPhone 5 sleep/wake button does not show any signs of this issue and/or does not have a qualifying serial number, no action is required on your part at this time.

Now if we are reading this right even if the sleep/wake button doesn’t work and does not have a “qualifying serial number” you won’t qualify for the free repair….Wrong Apple. 2 year warranty applies in EU countries, and you’re not an exception to that rule. You even have it at the bottom of the page! (see below)

The problem is that Apple has just copied the page from the US support page over to the UK support page. The image below is from the UK support page.

iPhone 5 Sleep Wake Button Replacement Program   Apple Support

Additional Information

Apple may restrict service to the original country of purchase. For iPhone 5 devices purchased in EEA member countries, service is available in other EEA member countries.

Your iPhone 5 must be in working order to qualify for this program.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the iPhone.

The program covers iPhone 5 models for 2 years after the first retail sale of the unit.

Faulty goods
Under the Sale of Goods Act 1979 you have a right to buy goods that are of good quality, are safe and work.

What you can do about faulty goods
If there’s something wrong with goods you’ve bought, you may be entitled to a refund, replacement or a free repair from the trader, under the Sale of Goods Act 1979. Find out what you’re entitled to and how to get it sorted with the trader.


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Dave Thornton

Senior Editor

Senior Editor
Been involved in technology for many years, more than I care to remember. Live in Dundee, Scotland. I like Android, Windows Phone OS, BlackBerry OS and iOS, and love writing about all things techie. Currently have a Honor 6+, Elephone P6000, Nexus 5, Chrombook C720, HTC One M7, Nokia Lumina 625, Microsoft Lumia 435, Blackberry Q10, HTC Hero and iPad mini