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January 19, 2015

EE to refund customers who were travelling outside the EU

EE_shop_frontCustomers of UK mobile operator EE who were travelling outside the EU and used data on their plans between October 2012 and October 2014 were affected by a “billing system error.” It’s reported that 0.5 percent of EE customers were overcharged.

EE has informed the BBC that the money received was sent directly to (HMRC) Revenue & Customs, and that refunds will be between £2 to £80 per affected customer.

EE spokesman David Nieberg said:

“Due to a configuration error in our billing system, made following a system change, a small number of customers were wrongly charged VAT on the Data Roaming bundle outside of Europe. This was a mistake, and we are now refunding these charges and contacting affected customers to apologise for the error.”

Those who were overcharged will receive an SMS stating the amount that will be returned. Refunds will be in the form of account credit, not cash.
Source: BBC

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Dave Thornton

Senior Editor

Senior Editor
Been involved in technology for many years, more than I care to remember. Live in Dundee, Scotland. I like Android, Windows Phone OS, BlackBerry OS and iOS, and love writing about all things techie. Currently have a Honor 6+, Elephone P6000, Nexus 5, Chrombook C720, HTC One M7, Nokia Lumina 625, Microsoft Lumia 435, Blackberry Q10, HTC Hero and iPad mini