Latest News

August 15, 2014

EE’s new “Priority Answer” system angers customers

image

UK carrier EE has managed to spark outrage among customers with its new customer service system. The new system allows customers to jump the call line if they agree to pay a 50p fee leaving others to wait it out. Customers have taking to social media to voice there anger and some have even emailed us to voice their concerns. An EE spokesperson has answered the critics by saying they will:

“still process calls as quickly and efficiently as we can”. The option of paying the charge is being made available to everyone except pay-as-you-go customers.

What do you think of EE’s new “priority answer” policy? Personally I think it is an absolute joke and just a other way for the company to make extra cash on the side at customers expenses. Let us know what you think.

Source: The Independent

Be Sociable, Share!

The following two tabs change content below.
avatar

Ryan Oneill

Editor In Chief

I live in Scotland UK and have been blogging about technology for a long time. I started BeginnersTech as I wanted even the total novice to be able to enjoy it as much as I do. If you ever need help or want to ask a question you have come to right place.

avatar

Latest posts by Ryan Oneill (see all)