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June 12, 2013

Finding and Protecting a lost BlackBerry 10 device

BT_How_ToOK so you are playing with your newly acquired BlackBerry Z10, Q10 or your waiting for the soon to be released Q5 next month (July). One thing that many of us forget is to do a very, very simple thing, protect your device and, we don’t mean by way of a screen protector or case, (although you need to get them) It’s to protect your device if you lose it or it gets stolen.

Now BlackBerry have made this process even easier with BlackBerry Protect.
BlackBerry Protect includes features that can help you find your BlackBerry 10 device as well as protect your device’s data if your suspect that your device has been lost or stolen.
For example, I couldn’t find my device yesterday so to find it, all I had to do was login to the BlackBerry Protect website located at using my BlackBerry ID credentials and I was able to view my device’s location on a map.

After driving over to my friend’s house I still couldn’t find my device, so I logged into BlackBerry Protect website again and was able to make my device play a loud sound for a minute at which point I found it between the couch cushions. This is a great example of why I love BlackBerry Protect because it saved me time and money!

Tip: Using BlackBerry 7.1 or earlier? You can use BlackBerry Protect as well! To learn more, check out the BlackBerry helpblog post, 5 reasons why you should use BlackBerry Protect.

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With that being said, complete the steps below to turn on BlackBerry Protect on your BlackBerry 10 device:

  1. On your home screen, swipe down from the top of the screen
  2. Tap Settings followed by BlackBerry Protect
  3. Set the BlackBerry Protect switch to On

After doing this, you will have the ability to use the following options when visiting the BlackBerry Protect website:

  • View the current location of your device on a map (see ‘Enabling Location Settings’ below)
  • Make your device ring (even if it’s in silent mode)
  • Display a custom message on your locked device to provide instructions about how to contact you
  • Set or change your device password and remotely lock your device
  • Delete all of the data from your device



Enabling Location Settings
As mentioned earlier, BlackBerry Protect can help you locate your device on a map in the event you can’t find it. In order to use this feature, you will need to ensure Location Services are turned on. To do this, while viewing the BlackBerry Protect settings screen, tap Location Services and set the Location Services switch to On. After doing this, the next time you log into the BlackBerry Protect website you’ll have the option to locate your smartphone.

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Dave Thornton

Senior Editor

Senior Editor
Been involved in technology for many years, more than I care to remember. Live in Dundee, Scotland. I like Android, Windows Phone OS, BlackBerry OS and iOS, and love writing about all things techie. Currently have a Honor 6+, Elephone P6000, Nexus 5, Chrombook C720, HTC One M7, Nokia Lumina 625, Microsoft Lumia 435, Blackberry Q10, HTC Hero and iPad mini