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November 5, 2013

Google Helpouts Goes Live – Help with Android and Chrome


Helpouts connects people who need help with people who can give help over live video. Download the Helpouts app today to get help across multiple topics with your mobile device anytime, anywhere


Back in August Google announced Helpouts – a video chat to experts but it depends on who you want to talk to as to whether you get charged or not. The pricing can range from $0 to  $30 per session. Sessions can be 15 minutes to 30 minutes long.
One thing to point out is that at the moment all the “Experts” are USA based so any work that requires EU or UK certification like electric and gas is totally different and should not be followed.


Right now, the service is live with a small group of partners, but anyone can become an expert and offer their services. The only condition is that those interested will be providing a full background check, and users will be able to rate the experts they work with to make sure that the list of experts that Helpouts has remains the best. Of course, it goes the other way around as well; experts can block users.


There are currently eight categories that Google has available so far, including Home & Garden, Computers & Electronics, Health, Fitness & Nutrition, Fashion & Beauty, Art & Music, Cooking and Education & Careers. Experts and those seeking expertise will be able to trade money through Google Wallet. However, if the user receiving the help isn’t satisfied with the service, Google says they’ll provide a 100% refund.

Each expert is identified with their Google+ profile and they each have an intro video that introduces themselves and tells you a little more about them so that you can sort of get to know them before you commit to a Helpout session with them, which can be extremely helpful as far as finding a good expert.

For now, Helpouts is only available in the web browser and on Android. It’s not said whether or not we’ll see the service come to iOS and OS X, considering that it might get a little confusing as far as Google’s 20% cut with Helpouts payments, but Google said back in August that the service would come to iOS, so we’ll see how that works out.



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Dave Thornton

Senior Editor

Senior Editor
Been involved in technology for many years, more than I care to remember. Live in Dundee, Scotland. I like Android, Windows Phone OS, BlackBerry OS and iOS, and love writing about all things techie. Currently have a Honor 6+, Elephone P6000, Nexus 5, Chrombook C720, HTC One M7, Nokia Lumina 625, Microsoft Lumia 435, Blackberry Q10, HTC Hero and iPad mini