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May 25, 2015

O2 told to sort out network signal problems by MP Savid Javid [Updated]

tmp_O2-logo3291004759UK Government Business secretary Sajid Javid has told phone provider O2 to “sort it out” after complaints about users losing signals on their mobiles.

O2 said it is investigating numerous reports on social media of problems with its network on Monday.

Sajid Javid MP

Mr Javid tweeted: “No signal @O2. Please sort it out.”

So what do you think that O2 has told its users to do, well, their response was a typical “reset their device, and visit its support page if problems persisted.”

O2’s online network status checker said phone masts were currently not working in several areas, including London.

Users have reported online of problems in other areas including Manchester, Bristol, Birmingham, Glasgow and parts of Northern Ireland.

O2 customers reported not just being able to send and receive calls but SMS and MMS texts as well. The main problems seem to be with 3G internet signal. I’ve a O2 sim in my honor 6 plus as a second sim which runs on 2G and I’ve not experienced any problems.

“I have contacted O2 and got told to switch my device on and off again. It is really not good enough. What am I paying for?”
“The impersonal, predictable and robotic style of responses from @O2’s Twitter is an embarrassment. Still learning the internet?”

Many others users have complained that the response to customers’ complaints from O2 had been grossly inadequate.

“The impersonal, predictable and robotic style of responses from @O2’s Twitter is an embarrassment. Still learning the internet?”

[Update] MVNO’s also effected by O2 outage are Tesco, GiffGaff, GT Mobile and Lycamobile

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Dave Thornton

Senior Editor

Senior Editor
Been involved in technology for many years, more than I care to remember. Live in Dundee, Scotland. I like Android, Windows Phone OS, BlackBerry OS and iOS, and love writing about all things techie. Currently have a Honor 6+, Elephone P6000, Nexus 5, Chrombook C720, HTC One M7, Nokia Lumina 625, Microsoft Lumia 435, Blackberry Q10, HTC Hero and iPad mini