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February 5, 2015

Twitter CEO set to elimate trolls and abuse from the platform


It looks like Twitter CEO Dick Costolo is set to go head to head with trolls on the platform. In an internal memo sent out to employees the platform has acknowledged the ongoing problems it faces with harassment and abuse as well as its inability to properly deal with trolls. Not shunting the blame CEO Costolo admitted that his behaviour has played a key role in driving away core users from the platform and he has vowed to take an aggressive stance to combat trolls and make Twitter a better place.

The memo below was acquired by The Verge:

We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years. It’s no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.

I’m frankly ashamed of how poorly we’ve dealt with this issue during my tenure as CEO. It’s absurd. There’s no excuse for it. I take full responsibility for not being more aggressive on this front. It’s nobody else’s fault but mine, and it’s embarrassing.

We’re going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them.

Everybody on the leadership team knows this is vital.

Costolo’s comments were spurred by an internal forum about a recent story by author Lindy West, who is a target of abuse frequently on the platform. He again reiterated that he feels responsible for Twitter’s inability to properly deal with trolls and the issue will be addressed immediately:

Let me be very very clear about my response here. I take PERSONAL responsibility for our failure to deal with this as a company. I thought i did that in my note, so let me reiterate what I said, which is that I take personal responsibility for this. I specifically said “It’s nobody’s fault but mine”

We HAVE to be able to tell each other the truth, and the truth that everybody in the world knows is that we have not effectively dealt with this problem even remotely to the degree we should have by now, and that’s on me and nobody else. So now we’re going to fix it, and I’m going to take full responsibility for making sure that the people working night and day on this have the resources they need to address the issue, that there are clear lines of responsibility and accountability, and that we don’t equivocate in our decisions and choices.

Overall it looks like a very positive statement from Costolo, abuse is no joke and it’s good to see that Twitter is finally going that extra mile to combat the issue. Twitter does have tools already in place for reporting users but clearly they are ineffective so let’s see what they come up with next.

Source – The Verge

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Ryan Oneill

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