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May 8, 2013

UK Government plan new laws for Faulty apps

Britain Losing The Lords

Measures announced today in the UK Government’s Queen’s speech giving new laws for consumers protection. The changes are designed to allow people to claim compensation for digital content faulty apps that don’t work.
Consumer minister Jo Swinson said said the government wants to

“make sure the law is fit for the 21st century.”

The proposed changes to the law are intended to make it clear that people are entitled to:

  • Compensation if a game bought online is repeatedly inaccessible or it keeps freezing
  • A replacement or money back for apps which continually freeze or have constant bugs
  • A replacement or money back for a film streamed online which is unwatchable

The Department for Business, Innovation and Skills claims more than £1bn was spent on films, music and software online in 2012. The government estimates that more than 16 million people experienced at least one problem with digital content in 2011.
Ministers say changes will give consumers greater confidence in knowing their rights when they buy things online. Currently there are eight different pieces of legislation covering consumer rights.

The Department for Business acknowledges that changes are needed, admitting that consumer law in the UK is “unnecessarily complex, overlapping and confusing”. From the link below read from page 26
BT_UK_gov_Link

Also interesting is the proposed change to the 30 day rule. Where you buy a phone for your beloved for christmas then the 30 day rule would not start until Christmas day even if you bought it at the beginning of December. From the link below read from page 55.

BT_UK_gov_Link

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Dave Thornton

Senior Editor

Senior Editor
Been involved in technology for many years, more than I care to remember. Live in Dundee, Scotland. I like Android, Windows Phone OS, BlackBerry OS and iOS, and love writing about all things techie. Currently have a Honor 6+, Elephone P6000, Nexus 5, Chrombook C720, HTC One M7, Nokia Lumina 625, Microsoft Lumia 435, Blackberry Q10, HTC Hero and iPad mini