After dragging their heels UK Mobile network companies, EE, O2, Three, Virgin Media and Vodafone have finally signed up to the measure and agree to cap charges on stolen devices
Three introduced the protection for its customers back in January and the other four operators have confirmed they will follow suit.
All five firms have also signed up to a new code of practice.
This obliges them to give clear pricing information and alerts when consumers reach data limits, information on how to avoid roaming charges and a barring function to protect users against unauthorised or inadvertent calls to premium rate services and in-app purchases.
The cap will be activated when a phone is reported lost or stolen within 24 hours of going missing.
The government said it had secured a deal with “real benefits”.
Citizens Advice Bureau (CAB) said the measures would bring “much-needed relief” to consumers targeted by phone fraudsters.
However, Which? said the protection did not go far enough. Executive director Richard Lloyd said the cap
The consumer group has called for firms to charge customers nothing if their phone is lost or stolen within 48 hours.
CAB said, consumers regularly contacted them for help after being hit with five-figure bills, with some as high as £23,000.
Between April last year and February the organisation estimates users have lost as much as £140,000 because of bills on stolen mobiles.
CAB chief executive Gillian Guy said:
Ed Vaizey, minister for the digital economy, said:
Been involved in technology for many years, more than I care to remember. Live in Dundee, Scotland. I like Android, Windows Phone OS, BlackBerry OS and iOS, and love writing about all things techie. Currently have a Honor 6+, Elephone P6000, Nexus 5, Chrombook C720, HTC One M7, Nokia Lumina 625, Microsoft Lumia 435, Blackberry Q10, HTC Hero and iPad mini
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